Absolutely horrendous service. There is no connect between the claims team and the phone representatives. I have been waiting for a call back from the claims team for a week with no avail. The phone representatives do not speak to you respectfully, its a shame to receive such service especially in Dubai. I opted for comprehensive insurance and unfortunately met with an accident (the other party involved was liable). Upon requesting to email the liable party’s insurance for a rent a car, absolutely NO update has been received for a week. I highly recommend getting your motor insurance from either Oman Insurance or AXA as I have in the past with no issues faced. I’m not at all surprised at the number of poor google reviews they have. Save yourself the hassle and avoid Noor Takaful at all costs!

Worst insurance company. They dont reimburse promised amount for claim. Instead make you call multiple times and run behind it. Worst customer care service as they disconnect the call on the client face when they dont have answers for the delay.Been their customer for many years now. First time I had a reimbursement claim for which I never received my money back.Would suggest nobody to take this insurance.

They removed all hospitals like Nmc ,aster.I went Nmc I surprised insurance not network with them.Purchased high price for my baby.Useless service . Even aster not covered .

Dear Noor Takaful,I purchase Medical Insurance for my wife of Noor takaful under Sehteq Network RN3 list through a Brooker on 03-01- 2021 with the amount of 2000 AED.While purchasing medical insurance almost all major clinic were in the list specially Aster Medical Clinic, NMC and all. After that one by one every hospital and clinic removed. Now I am in RAS AL Khaimah and my wife is six months pregnant I have only one clinic in RAK but when I checked the hospital for delivery they told they dont have any hospital in RAK. Now tell me where I bring my wife for delivery???. I paid for Medical Insurance including Aster, NMC and other clinic.What kind of services is Noor takaful Medical insurance is providing you have given what and later you can change to anything????. This is really not acceptable. Therefore, I request you either provide me the same medical centre what was there when i bought Noor Takaful Insurance Or return my money.Thanks

The process to renew my insurance was quick, easy and efficient. The customer service staff member was pleasant, clear and responsive to my request re the insurance

One of the worst medical insurance companies i’ve ever seen , they were supposed to return my money and it’s been 3 months now and i haven’t received a single dime , don’t repeat my mistake

Professional team, a wide range of products. Nice office too!

We are getting compliant from employees that many treatments getting denied which is covering under this insurance and even after approval of doctor. What is the use of paying huge premium then?Latest, one of our employee having sever back ache due to musical strain and doctor approved for physiotherapy. But they denied it. Again initiated by doctor and denied by them. Repeated many times. When he called them, they told to contact nextcare. Still lagging.

The staff member I spoke to was efficient at securing us our holiday insurance as always.

I had an accident with my BMW 3 series and I had an full comprehensive insurance with Noor Takaful. Thank you for this company for doing their job so professional as they promised to finish the painting and fixing jobs in one week and they completed within one week and they gave me replacement car to use and it’s so good to feel the customer care from their side. I love this company and will use it again and again. Strongly recommend them. Thank you Shindy for the great job👍👍

Worst Medical Insurance. None of the listed pharmacies accept this insurance and same with most of the clinics listed in the network. I will not recommend this to anyone. Not even 1 visit to a clinic has gone without a hassle of waiting endlessly for approvals and speaking to customer care all the time.. think twice before getting this.

Noor takful full comprehensive insurance I bought it for my car it is one of the worst experience for me helpless situation neither they respond nor they give any clarity nor they provided any information regarding the car replacement. Horrible to see such things in DubaiI met with an accident it’s been days neither they give me report of my car nor any communication to my email.I think Authorities must take action against such poor insurance firms who neglects the customer after getting signed the contract, such companies bring bad reputation to the region.Never buy the insurance with them they are highly ignorant.Accidnet Surveyour team is totally unprofessional unqualified to be Even speak to customer including the Head of the team.

Wort responds they what kind of people are working there , not even responds to our callIts been 3-4 hr been waited and still no respondThey keep saying half n hour& 1 hour which doest they doenst have value to their clientI been in taskee 3hrs or more which they have me kept waitingThey said it will update in half n hour in the systemIf they can schedule the policy to the client kindly say “ say we arent not good at it “Ther are other insurance company which can be done in minutes in tasjeellThey only reapond to when we ask for refund please dont disrespect the clients timeRealy disappointmentWhich u people atleast concerd cliend needs time valueWould like to give no ⭐️

The worst experience of personal insurance everrrr.1. They never answer and when they do they are never helpful2. Suddenly they suspended working with hospitals in rak and they didnt even inform us3. The lady that amswered me is ignorant and keeps repeating the same sentence like she lnows no other

One of the worst insurance , at the time of buying insurance 100 times a day they are calling & after that they are responding even.I bought Noor takaful sehtaq network RN2 insurance for my wife through Broker Ms.Nila from Continantal Group . but this network suspended by all hospitals. My wife is 6 month pregnant now i cannot visit anywhere i cannot renew this insurance & if i go for other company insurance they are giving me qoute of 15k to 20k because of maternity coverage. Ms.Nila from continental Group is very unprofessional she doesnt know any thing she is laying only the network list which she provided me at the time of buying this insurance non of the hospital is accepting now this insurance & now she doesnt have any satisfactory answer. Even i called Noor Takaful directly they are saying check with ur broker with whom u bought this insurance.

Worst costumer service ever with unprofessional Indians who doesnt even understand English properly.Horrible

Just want to share the prompt response of Nino Allen Masiclat on my COC request, after 2 months of follow up. Nino is the only staff who processed my request on the same day. Hoping for more staff like Nino.

Really a Bad experience with noor takaful, I got in an accedent on 29/07/2021 and I submitted the documents for the claim on the very next day, Today is 11/08/2021 till now I didnt get any reply or ant update from noor takaful, I am calling them from last 4 days continuously but they are not replying and says that claim department will call you but no one called me. This is really unprofessional its such a Bad experience with noor takaful

Dear Noor Takaful,I purchase Medical Insurance for myself of Noor takaful Plan 2 under Nextcare  PCP list  through Afia Market Mr. Rolando Orbador Jr on June 13, 2021 with the amount of 614.25 AED.While purchasing medical insurance almost all major clinic were in the list specially Aster Medical Clinic, NMC and all.  I recently received email that I cannot go to any Medical clinic like Aster with my Medical Insurance. I paid for Medical Insurance including Aster, NMC and other clinic.What kind of services is Noor takaful Medical insurance is providing you have given what and later you can change to anything????. This is really not acceptable. Therefore, I request you either provide me the same medical centre what was there when i bought Noor Takaful Insurance Or Return my money.

I will like to share my experience I had with Noor Takaful after my Car was hit by another car holding Noor Insurance. The claim department is very professional and caring especially Ms Fareen.After I handover my Car to the assigned garage I was told by Noor Insurance to hire any rent car on my own and they will reimburse.I was a bit unhappy as i didnt know from where to rent so I emailed Ms Fareen and she was very welcoming and solved my problem by not only sending a rent car but also settled the rent directly with rent car company.That was a huge relief for me and I was thoroughly impressed with this helping gesture of Ms Fareen.Based on my experience I will next year Insure my car with Noor Takaful.

No issues with the insurance policy. But claimed for my car insurance at Arya motors Abu Dhabi which is linked with Noor. They have very bad service. its 1 week now and they havent given back the car. just a small dent work to be done and repaint that area. Promised me to give the car 2 days back and still did not receive it. I cannot apply for any any further insurance policy with you as only Arya motors is the workshop in Abu Dhabi your linked with.Very bad experience

This much big organisation.n dnt have time to update their location maps on Internet.I got an accident.n went trade centre for claim.they just said tht our location has been changed n u have to call customer service.i called there thn they said u will have to do email.n we will get back to u in 48 hours????Mean for this much time I will have to drive my car in this condition?

We all family (Me, My Wife, Son & Daughter have noor Takaful Health Insurance. My Daughter is under treatment in al Shifa Uropi Medical Center , Al Nahda, Sharjah. Last week we went to see doctor for follow up (She asked to follow after 02 month of treatment) but hospital denied to accept insurance telling we stop accepting this insurance because they are not paying us. What is our fault ? We paid to noor Takaful in advance for year. Noor Takaful is still showing this hospital in their list. Can somebody from Noor Takaful guide me, What to do ? and what is customers fault ?

This company is specialized in providing various insurance services, and I dealt with them in obtaining a two-year document for my family. First of all, the young people have their services within reach, and they offer partnerships with distinguished hospitals and health centers in all the Emirates.The insurance policy also provides for the use of medical care services in the emergency departments

Purchased medical insurance coverage network sehteq.1.not accepted in hospital and clinics yet all the hospitals in dubai are in their list.2.No approval they will make all the excuses to make sure you dont get approval.3.they do not respond you have to call and follow up.4. Reshmy vasavan from customer service was so inconsiderate non sensitive as he replied to my emails its like hes doing me a favor. Very poor customer service.5.so dissatisfied dissapointed medical issues is a sensitive matter not a joking thing.6.my stand is I dont have insurance yet I purchased the sehteq thing.

If I would be given a choice of negative points, I will give it negative 100.

I had requested to link my policy with emirates ID before two weeks and still not getting done as I remind and chat with their whats app number and just they told it will done within 24 hours ...God knows when their 24 hours will complete really very poor service.

Called them for claim and the idk whoever was handling my calls kept cutting the call on my face and leave all that aside their operator when calling was just cutting the calls when selecting the option for motor claims ! Ive never experienced this behaviour from other insurance companies like Oman insurance and zurech , this would be my first and last insurance that Im getting my motor insured at

Our grandma arrived to the hospital in a very bad condition due to covid and passed away after 6 days of treatment. Unfortunately goverment hospitals were full and ambulance took her a private hospital. Reimbursment claim for emergency treatment was declined because of late notification from the hospital. The claim amount was quite high because hospital billed 6 nighs at ICU and other treatments and tests. They spent 2 months for investigation and refused to reimburse anything. We provided tons of documents and medical reports. Also we sent numerous claims to DHA with no results. We are planning to contact a lawer and spread the information about our bad experience in mass media. Please avoid dealing with this company. Also its absolutely useless to spend your time and efforts by submitting all clarifications that they ask for. They will not pay! I believe the only option to make them pay is a legal case.

Insurance does not even cover the basic facilities such as even an iv fluid drip, basic medicines,.or even a test requirement..it was better i paid the whole amount at the hospital than paying this no use insurance

Your agent mariam whom I spoke with at 11:50am is not helpful and rude.

Worst insurance ever you can find in UAE. Strictly not recommended.

You can wait while as only two Customer service agents one for medical and the other for vehicle . While they have tea or drinks for your waiting

Im very sleepy to type a battering review. But last time I spoke to this local lady customer agent, it was like I was speaking to my soon to divorce wife! Not professional treatment on the phone, rather rude, she was debating rather than helping me, also seemed to want to close the phone abd just say I will send u email. I stopped further inquiring from there .

My car repair needs 5-6 days and they approved only 2 days rent a car , which i need to pay for and they will make re-impressment

Applied for Vehicle insurance claim and there is no response via email and after 4 days they are checking if they received the email or not!Well guys the email is sent as it shows on my email and sent you screenshot via whats app. Hopefully someone cares in your company!

Highly not recommended. 👎👎👎 Dont waste your time to get this insurance search other insurance company to your car. Staff (Rahiman and Akvil) are so aggressive and unpolite, not professional. Only call center lady Saliha is the responsible person and polite helpful. Im waiting my claim to get my money back no response just left to open legal case on them..

Very bad customer serviceNot recommending to any oneI want to add something actually I found it funnyLook how ur agent deal with customers

There are good compromise and very cooperative

Noor takaful refuses to fulfill their obligations and only good for taking money but not for reimbursing. If you are paying for credit card shield, better stop now, you will never see your claim approved or your money ever again. It doesnt protect from anything. God forbid to take life insurance from noor takaful.No acknowledgement of multiple emails sent, wont even start with call center employees... Do not waste your time, ask directly for supervisor or manager. I had to send an email to CEO and yet, my cade didnt move much.They literally force you to drop the insurance claim coming up with ridiculous excuses. But not gonna happen. My next step is complaint to central bank and social media. Maybe this way people will stop sending their money to noor takaful drainage.

Cheap and best plans available with good features

Staff are very warm and accommodating. The location itself is accessible to public transportation.

The system in the company is built for the customer to give up on his money , since april my wife had an accident and after i called them to ask the available hospitals for emergency then CONFIRMED that i can take it anywhere because this is an emergency and of course the hospital didn’t accept to proceed with anything before i pay the full amount of 4500 ish more or less and i started with the reimbursement journey since then and for almost 10 days between noor takaful and MedCare hospital for the reports and finally sent all the required information and only last week in August after tons of calls and emails they finally replied that i get to have the reimbursement amount of 73 aed thats it even tho i sent the invoice copies of nearly 4500 aed along with my email !!! And the reason according to them the details of the report and scan isn’t mentioned by the doctor and i got another reimbursement form to start the whole thing all over again when they can simply get all the information directly from the hospital but like i said it’s designed to steal your money and avoid paying you back at any cost ,,, what is really sad is to see the efforts of the dubai government to provide the best of the best to residents from Services and businesses but unfortunately such fraud still exists

Worst medical Insurance I have even gone through! Instead the cards were issued to me as comprehensive insurance but at emergency I was told at hospital my Insurance doesnt exist, after waiting for 4 hours in hospital and following up with noor takaful no proper response was being given by Customer care and came back home! After couple of complains the other day i received a msg its updated! I strongly will not recommend to go for this insurance.

I have requested for dependent medical insurance on 27 oct 2020, and made the payment also. i have been informed by the customer care executive that the policy will be issued by next week (3-4 nov). On follow up on 4 nov, the executive is mentioning the policy will be issued by this week (5 nov). Again on follow up on 5 nov, the guy is saying the policy is under approval and will be issued shortly, i will give u call back. Around 4 pm i called them again being call not received from their end. the guy mentioned that the policy will be issued on sunday i.e on 8 Nov. This time i have lost the patience, something is seriously wrong. i requested the guy to speak to his supervisor which he denies at first and told he is not allowed to give the number or he is not allowed to transfer the call. later agree to discuss with senior and give a call back, which never happen.On weekend (7 nov) i have to visit to doctor as scheduled for regular checkup (proactively informed earlier to customer care executive). from clinic, i have been informed that medical insurance is not activated.On calling to noor takaful customer care executive informed that Noor takaful office is close for friday and saturday plus the executive handling your file is enjoying weekend off and not available for the day.This has boil down all the things. It seems that Noor takaful and their team dont know the importance of medical insurance. if you request for car insurance, the policy will be activated within half an hour or max half a day but when it comes to any medical insurance, it take more that 10 days? strange but Noor Takaful, is more concern of steel junk as compare to human life. I think they should stop selling medical insurance related products. Such things and delayed response is not acceptable from the big name company. Will not recommend anyone. very bad service experience.Suggestion1) Improve the approval process and reduce the activation time to same day or max by next day policy activation.2) Should have 24 hours working service line number.3) publish contact details of concern department in case of emergency so that customer can follow up for unsatisfactory responses.

I would like to thank Jackie Pulmano for he extreme efforts to help me and her walking the extra mile to make it easyThank you Jackie

1/10 very low qualityDidn’t answer in time.

They are soo unhelpful

Noor Takaful is not at all responsive. Call them on the toll free number given, no one responds. I have been waiting for 30 minutes. Highly recommend not to take the motor insurance policy.

Very economical for Cars and health Insurance

Not helpful i dont advise to use them

Been there in business for more than 10 years and tried many vehicle insurance. Our vehicle met with accident which was under NOOR TAKAFUL three days ago. I am very impressed with the response and the easiness of procedures. For sure all of our future vehicle insurances will be Noor Takaful.

Best Service -

The staff do not call back when they promise they will, they send incorrect information by email, they do not follow up on requests or promises and are EXTREMELY UNPROFESSIONAL when processing refunds when the insurance policy is cancelled and refund needed. It took over 3 weeks to complete a simple procedure. They never called or emailed to confirm what was happening once.

Dealing with them is a complete waste of timeTransferring me among their customer service agents then replying back after days ..

Very very bad health insurance ... never ever buy this insurance...once you buy the plan after that they will tell you are not allowed to visit doctor ...what a joke

I had a bad experience with Takaful sehteq e-network platform.I had clinical lab request which was rejected stating that i am having a chronic situation which need 6 months of waiting period.There is no medical evidence stating that I am having a chronic issue.So as per the customer agent they are stating the same to reject application by making.I lost money and time to make continuous call between clinic and insurance company. AFTER ALL THEY MADE ME A S6ERIOUS CHRONIC DISEASE PATIENT.

It was awful, you send for them request all documents and they ignore you for 1 week, after again they write one message and again ignore, very bad service

Highly recommended

Please do not go for Aafiya network. Its the worst.

Worst medical insurance at the time of renewal they are asking me 10000 aed for my wife mid term pregnancy no insurance does this and upon complaining they tried to call me from 6 different no and email and last they didn’t help me out.

Mahmoud was very helpful in getting me car insurance in a short amount of time.. thanks!

My company just bought the employee medical health insurance (RN3 plan) from this company and the policy started from 27-2-2020, payment also paid from this date. Very disappointing that it has been a week now & the members cards are still not ready or at least should be uploaded online to link to the members EID for the concerned members to utilize. They kept saying the policy is activated but what is the point if the members cannot make used of their policy🙄🙄. Today my brokers is still chasing after them & nothing is done. Tomorrow is another weekend. Can the concerned look into this matter immediately. 😡😡

Very Resposive, Got my policy in no time. If you have the chance deal with Mahmoud.

Worst services for claim reimbursement payments. It has been almost one month no update on payment. Only one update from them I will check with concerned team and get back. Same update since one month. Horrible services.

One of my friend is using this company motor insurance. His vehicle got problem by recent flood in Sharjah and their asking him to pay some money for it.Its total waste to go for it. Better choose some other best in the market.Very very poor support from this customer care service.

Best place to be!

Garage associated to this insurance is so terrible that I had to get engine and transmission reinspected and had to get the works done.Very terrible experience I had. Very poor and would not rate single star too.

This was related to my accident claim, where the claim was requested via email on 20th February. It is to be appreciated that they replied on the same day in-spite of them telling it would take 24 to 48 hours. Well the customer satisfaction level was turned out bad, it was related to the call i made to the representative who emailed me on the option of garage. I had requested whether i could go for any other garage other than the mentioned one on the email, the response was really bad. I had to speak to the manager to get the things sorted out.I would recommend the staffs to be more polite, it is very stressful when you respond in a bad way and the whole day of the customer gets affected because of you guys.

1. They never answered my calls even when i waited for a longtime on hold.2. My car has been at the dealer for more than 12 days and they still do not have an update or made a decision to repair or write off the car. Keeping in mind my car is one month old only

Worst insurance wasted my 4 hours trying to reach them but their number was busy for 2 hours Wrost experience don’t take this insurance

Good service

Best KIZAD medical insurance solution, insurance card got delivered in 2 days. Good experience!

Dont take this motor insurance and it is really bad service level. I was using union insurance past 6 years.... this time i have done with wrong company.

Worse company ever everI dont know how they are allowed just to behave like this with people and how they still workMy first and worse experience with noor takaful agent Bushra LaeeqDid payment for my health insurance 30 of october 2019 and 12 of dec 2019 I had to go emergency which they tell me I dont exist in the system and I am with no insurance, complained already with noor team but not sure if it will work as I can see here everyone bad experience, have sent already 3 emails to the agent and not a single reply and no answers for the calls.So sad to have this service in Dubai

It is the worst company to deal with. Had a big issue getting medical insurance certificates and cards from them. My client has really suffered and I will never place any business with them anymore. They have been giving us false promises. Its been 2 months and there is no news from them despite of regular follow up. They dont answer calls and dont reply on emails. PLEASE DO NOT DEAL WITH THEM. DONT WASTE YOUR TIME.

Ok

Do not waste your money and time by availing this insurance . Companies in UAE only getting insurance for formalities. Even their customer service is very pathetic. If you are paying 20 % to doc. and in return he will prescribe number of medicine even he knows that it will not be approved by insurance. After waiting for long you will get answer that only Panadol is approved . At customer service employees even do not know anything .

Slow service. Small and the waiting area is tiny.

Extremely disappointed with this insurance company. Had the worst experience ever. Even after raising multiple complaints and visiting their office personally they are unable to provide any solution for a error which was made by them and now not taking the ownership for that. At the end, customer is suffering and they don’t even care. I would strongly suggest you to review your policies or else you will end up loosing many more clients like me.

The worst car insurance when it’s come to repair car in Abu Dhabi they have only one partner garage auto trust OMG very bad experience I will not suggest to anyone go with Noor if you Abu Dhabi and al Ain and second is the customer service very poor I been call 3 times and complaining still I don’t get any call back from claim department request 3 time

Our Company has provided all requested forms and supporting documents on the 26th Feb 2020 via Insurance broker to Noor Takaful for corporate health insurance policy and so far no update on the insurance certificate nor the health insurance cards- even the payment was released in full to avoid any delay and - our broker is chasing Noor Takaful and we do not have any clear overview nor any valid reason which has caused the delay - In year 2020- where health insurances are done in a day or two days time , here its been 2 weeks. We do not even have a specific date when we will the cards be issued. I hope the concerned authorities look into this.

Dont waste your time with this peoples guys, no customer service, no recpect for clients, rude and very bad peoples.I was need to take insurance policy for my wife, I check online comparing other companies this was looking better and cheaper I send email to this peoples but they didnt reply, they have Whatsapp number also in website I send them Whatsapp msgs they reply after 24 hour, took from me documents and misplaced, I reach to office in trade center area, was waiting almost 1 hour like a foolish, I ask in reception that guy told me wait if you need policy,I just left from there and I save my moneyConclusion worst customer service,I buy Daman policy its greatChoose Daman guys they are fast in any claim and responding 24/7 whatever need

-5, Unprofessional.Very Late ResponseI Can never recommend it to anyoneMy advise if need to take revenge from anyone please advise them noor takaful

One of the leading insurance companies in the UAE market and very good service for their customers

I had an emergency. it took me 2 hours to get thru their line from 9am to 11am. i called for activation. it took them whole day but no answer, so i had to call them before closing time. i was put on hold and the line suddenly cut off. it was a disappointing idea to renew and i had to endure the pain from thursday night till this date.

Thank you for addressing my issues.

Good

Very reasonable insurance policy for motor. Excellent services.

Staff is not competent, lot of mistake and later faced by customers. Miscommunications, call center and complain center are failure. Agents lie too much.

Worst insurance company. Please don’t buy any insurance from them no one will answer you when you are in an emergency. You have to call another service provider to get the job done and pay for it from your pocket. Not going to renew my policy and never recommending to anyone! Pathetic

Terrible customer service, they have ended up costing me a lot of money in fines they don’t understand the problems they are causing. I am choosing a different policy now that is going to cost me more money with a different company because they only work on Sunday to Wednesday which is pathetic.

Not even deserve zero star,such useless and fraud insurance company in UAE. All most all clinics and hospitals blocked Noor Takaful Insurance.Some insurance advisors sitting Amer Center, they are canvasing customers for this fake insurance and giving wrong benefits information about this fake insurance.Please stay away from this fraud insurance company.

Worst insurance company.I will not recommending to anyone. The customer care agents are pathetic. We cannot consult specialist doctors, even if the GP doctor refered to specialist they will reject. When we called customer service they will tell us to go and consult with GP again. The customer care agents thincking they have better knowledge than the experinced doctors.Noor Takaful insurence worst insurance which ever I had......

Competitive prices for five-star customer service

Its ok

Good place

Thiefs.. Never pick up their phone.. Took me 7 months to claim medical expenses which should be covered.. got rejected 3 times before i threatened to sue and they provided part of the cost!

The place is just next to the noor bank metro station and its very easy to get a cab and a bus.

I had my insurance done in 20 mins. Staff are knowledge about the product and efficient. Parking available on the side of the office.